Job Description
Join Omaha's premier customer service hub and earn exceptional compensation while representing industry-leading brands. We offer industry-leading pay structures, comprehensive benefits, and clear advancement pathways for top-performing agents. Our state-of-the-art facility in downtown Omaha provides a modern, supportive environment where your communication skills directly impact our clients' success. Enjoy paid training, flexible scheduling options, and quarterly performance bonuses that reward excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Meet/exceed performance metrics (quality, speed, resolution)
- Document interactions accurately in CRM systems
- Collaborate with team members to share best practices
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- Minimum 2 years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Previous experience in SaaS or tech support a plus