Job Description
Join our dynamic healthcare team in Charlotte and kickstart your career with comprehensive paid training! MediCare Solutions Group is urgently hiring motivated individuals for our Customer Service Specialist program. No prior healthcare experience required – we provide all necessary training to excel in this rewarding role. Enjoy competitive pay, full benefits, and opportunities for advancement in one of Charlotte's fastest-growing healthcare sectors.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from patients regarding insurance coverage and medical services
- Accurately update and maintain electronic health records using our proprietary systems
- Collaborate with healthcare providers to resolve patient concerns and coordinate care
- Conduct eligibility verification and pre-authorization processes for medical procedures
- Document all interactions in compliance with HIPAA regulations
- Participate in bi-weekly training sessions to master healthcare terminology and systems
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal communication and active listening skills
- Proficiency in typing (35+ WPM) and basic computer applications
- Ability to pass background check and drug screening
- Customer service mindset with empathy and patience
- Reliable transportation to our Charlotte training facility
- Willingness to obtain industry certifications during training period