Job Description
Join our dynamic team as a Customer Service Specialist where comprehensive training is provided to launch your career! We're seeking motivated individuals in Indianapolis to deliver exceptional client experiences through our structured onboarding program. No prior experience required – we equip you with industry-leading tools, product knowledge, and soft skills training to excel. Enjoy a competitive salary, full benefits, and growth opportunities in a supportive environment. Apply today to start your journey with a company that invests in your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and product questions using CRM systems
- Document interactions and maintain accurate client records in Salesforce
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly with minimal supervision
- Customer-focused mindset with problem-solving aptitude
- Basic computer proficiency (MS Office, CRM systems)
- Reliable internet connection for remote work components
- Positive attitude and willingness to participate in paid training