Job Description
Are you a natural problem solver with a passion for people? SD Health & Wellness Clinic is looking for a professional Full-Time Front Desk Receptionist to join our dynamic team in San Diego. As the face of our clinic, you will play a crucial role in ensuring our patients feel welcomed and cared for from the moment they walk through the door.
In this role, you will manage high-volume administrative tasks while maintaining a warm and inviting atmosphere. We pride ourselves on our patient-centric culture and are seeking a detail-oriented individual who thrives in a fast-paced environment.
Responsibilities
- Client Relations: Greet and welcome patients and visitors in a friendly and professional manner, directing them to the appropriate departments.
- Phone Management: Answer incoming calls efficiently, screen inquiries, and transfer to the correct staff members or take detailed messages.
- Administrative Support: Handle check-in and check-out processes, verify insurance information, and process payments.
- Record Keeping: Maintain accurate and up-to-date patient records and appointment schedules in the electronic health record system.
- Office Operations: Manage incoming and outgoing mail, distribute faxes, and ensure the reception area is neat and organized.
- Inventory: Monitor and restock office supplies, lobby amenities, and reception equipment as needed.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk, reception, or administrative support role.
- Education: High school diploma or GED required.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with scheduling software or EMR systems is highly preferred.
- Communication: Excellent verbal and written communication skills with a strong customer service focus.
- Professionalism: Ability to maintain confidentiality and handle sensitive information with discretion.
- Adaptability: Ability to multitask and remain calm under pressure during peak hours.