Job Description
Join Boston's premier B2B tech firm as a Customer Success Associate! We're seeking motivated individuals with no prior experience – comprehensive training provided. You'll master our cutting-edge SaaS platform while building client relationships and driving retention. Enjoy competitive benefits, career advancement opportunities, and a collaborative downtown Boston environment. Perfect for recent graduates or career changers!
Responsibilities
- Master proprietary software through structured onboarding program
- Proactively manage client portfolios to ensure satisfaction
- Identify upsell opportunities and collaborate with sales team
- Document client interactions in Salesforce CRM
- Resolve technical issues and escalate complex cases
- Analyze usage data to optimize client outcomes
- Participate in quarterly certification programs
Qualifications
- Bachelor's degree or equivalent experience
- Exceptional communication and problem-solving skills
- Willingness to learn technical systems (training provided)
- Strong organizational abilities with attention to detail
- Ability to thrive in fast-paced startup environment
- Basic proficiency in Microsoft Office suite
- Customer service mindset with empathy for client needs