Job Description
Join our award-winning team at Global Solutions Ltd. as a Full-Time Customer Service Specialist and unlock your potential with our comprehensive training program. We're seeking motivated individuals in London to deliver exceptional client experiences while developing valuable professional skills.
This role includes paid training in CRM systems, conflict resolution, and industry-specific knowledge, ensuring you're fully prepared to succeed from day one. Perfect for career changers or recent graduates looking to build a foundation in customer experience.
What Makes This Role Unique:
- 4-week paid training program with certification
- Clear career progression path to team lead positions
- Hybrid work model (3 days office, 2 remote)
- Comprehensive benefits package including private healthcare
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve complex customer issues using our proprietary problem-solving framework
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet monthly performance metrics including CSAT and resolution rates
- Participate in ongoing skill development workshops
- Contribute to process improvement initiatives
Qualifications
- Excellent verbal and written communication skills
- Customer service experience preferred but not required
- Proficiency with Microsoft Office suite
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and critical thinking abilities
- Positive attitude and willingness to learn new systems
- High school diploma or equivalent; bachelor's degree preferred