Job Description
Join our award-winning team as a Full-Time Customer Service Specialist where comprehensive training is provided to launch your career in tech support! We're seeking passionate individuals in Los Angeles to deliver exceptional client experiences while building valuable skills in communication, troubleshooting, and CRM systems.
Why Work With Us?
- Industry-leading paid training program (4 weeks)
- Clear career advancement paths to Team Lead/Management
- Comprehensive benefits package (health/dental/vision)
- Modern downtown LA office with transit access
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Master proprietary CRM software during paid training period
- Collaborate with technical teams to resolve complex issues
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics for resolution times
- Participate in continuous improvement workshops
- Support high-profile clients in SaaS industry
Qualifications
- High school diploma or equivalent required
- No prior tech experience necessary – training provided
- Strong problem-solving and communication skills
- Ability to type 40+ WPM with 98% accuracy
- Proficient in basic computer applications
- Must pass background check and drug screening
- Flexible availability including weekends (1-2 days/month)