Job Description
We're seeking enthusiastic individuals to join our award-winning customer service team in London. No prior experience required! Our comprehensive 4-week paid training program equips you with industry-leading skills in communication, conflict resolution, and CRM systems. Enjoy a modern workspace with career progression opportunities, flexible benefits, and a supportive team environment.
Perfect for career changers or graduates looking to launch a successful professional journey. We provide ongoing mentorship and certifications to accelerate your growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve technical and billing issues using our proprietary CRM platform
- Collaborate with technical teams to escalate complex customer concerns
- Maintain accurate customer interaction records in Salesforce
- Participate in weekly skill-building workshops
- Support cross-functional projects to improve customer experience
Qualifications
- No prior experience necessary – we train from the ground up
- Strong verbal communication skills in English
- Basic computer literacy and typing proficiency
- Customer-focused mindset with empathy and patience
- Ability to adapt quickly to new technologies
- Positive attitude and willingness to learn
- High school diploma or equivalent required