Job Description
Join Capital Connect Solutions, a leading customer experience provider in the nation's capital. We're seeking passionate Full-Time Call Center Agents to deliver exceptional service to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in downtown DC. Your role will be pivotal in shaping our reputation as a customer-first organization. Apply today and become part of an award-winning team!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document all interactions accurately in CRM systems
- Meet/exceed KPIs including CSAT scores, AHT, and first-call resolution
- Collaborate with team members to optimize service workflows
- Stay updated on product knowledge and regulatory compliance
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Type 40+ WPM with strong computer literacy
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset