Job Description
Join Coastal Connect Solutions, a leader in customer experience excellence, as a Full-Time Call Center Agent in sunny Corpus Christi! We're seeking passionate individuals to deliver exceptional service while enjoying competitive pay, comprehensive benefits, and a supportive team environment. Help us redefine customer satisfaction while building your career in our state-of-the-art facility overlooking the Gulf Coast. No prior call center experience required—just your positive attitude and dedication to making a difference!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training for product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with Windows OS
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Harbor Drive location
- Flexible availability including evenings/weekends
- Must pass background check and drug screening