Job Description
Join our award-winning customer service team as a Full-Time Call Center Agent in Baton Rouge! At Apex Customer Solutions, we empower our agents with cutting-edge technology and comprehensive training to deliver exceptional experiences. Enjoy a supportive environment with performance-based incentives, career advancement opportunities, and comprehensive benefits including health insurance and retirement plans. Be part of a company that values your growth and rewards excellence!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT, FCR)
- Collaborate with team members to optimize service delivery
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation for on-site shifts