Job Description
Join our award-winning customer support team in Albuquerque, NM! Albuquerque Connect Solutions is seeking passionate Full-Time Call Center Agents to deliver exceptional service to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment in the heart of New Mexico. No nights or weekends required! Apply today and start your rewarding career with us.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve issues using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution rate)
- Document interactions accurately in Salesforce and internal tools
- Collaborate with team leads to improve customer experience
- Participate in ongoing training programs
- Uphold company policies and HIPAA compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work option
- Bilingual (English/Spanish) highly desirable