Job Description
Join our award-winning customer service team in Fort Wayne! As a Call Center Agent, you'll be the voice of our brand, delivering exceptional support to valued customers. We offer competitive pay, comprehensive benefits, and a dynamic work environment where your contributions make a real impact. If you're passionate about problem-solving and thrive in fast-paced settings, this is your opportunity to grow with us!
What We Offer:
• Competitive hourly wage + performance bonuses
• Comprehensive medical/dental/vision coverage
• Paid training and career advancement paths
• Flexible scheduling options
• Modern workspace in downtown Fort Wayne
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with technical teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 40+ WPM with high accuracy
- Resilience under pressure and problem-solving aptitude
- Flexibility to work evenings/weekends based on business needs
- Basic familiarity with CRM platforms (e.g., Salesforce, Zendesk)