Job Description
Join our award-winning customer experience team in Fort Wayne! Innovate Solutions Group is seeking passionate Full-Time Call Center Agents to deliver exceptional service to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your growth. Why join us?
- Industry-leading training program
- Clear advancement pathways
- Modern, tech-equipped work environment
- Health/dental/vision insurance
- 401(k) with company match
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products/services within SLA targets
- Document interactions accurately in CRM systems with 98%+ data integrity
- Collaborate with technical support teams for complex issue resolution
- Meet/exceed monthly KPIs including CSAT (92%+) and FCR (85%+)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and multi-tasking ability
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent communication skills in English
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset