Job Description
Join our award-winning customer experience team in Minneapolis as a Full-Time Call Center Agent! At Customer Connect Solutions, we empower professionals to deliver exceptional service while building rewarding careers. Enjoy competitive pay, comprehensive benefits (health/dental/vision), and a supportive team environment with growth opportunities into leadership roles. Our state-of-the-art downtown facility offers modern amenities and flexible scheduling options. If you're passionate about problem-solving and making a difference, apply today to become part of our 500+ strong family!
Responsibilities
- Handle 60-80 inbound/outbound calls daily, resolving inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining PCI compliance
- Collaborate with technical support teams to resolve complex customer issues
- Meet/exceed KPIs for First Call Resolution (FCR) and Customer Satisfaction (CSAT)
- Participate in ongoing product training to maintain service excellence
- Identify upsell opportunities for premium service packages
- Contribute to process improvement initiatives through team feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills with clear articulation
- Proficient in typing (45+ WPM) and CRM software (Salesforce experience a plus)
- Ability to navigate multiple systems simultaneously under pressure
- Strong problem-solving skills with emotional intelligence
- Flexible availability including evenings/weekends as needed
- Background check and drug screening required