Job Description
Join our award-winning customer service team in Fort Wayne! As a Full-Time Call Center Agent at CustomerFirst Solutions, you'll be the voice of our brand, delivering exceptional support to clients across the Midwest. We offer comprehensive training, career growth opportunities, and a collaborative work environment where your contributions are valued. Enjoy competitive pay, benefits, and a schedule that respects your work-life balance.
Responsibilities
- Handle incoming/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Excellent verbal communication and active listening skills
- Proficient with Windows OS and CRM software
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Flexible availability including evenings and weekends