Job Description
Join our award-winning customer service team in Omaha! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters. No experience? No problem—we provide paid training to set you up for success. Apply today and start making a difference!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries efficiently using CRM tools
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (call quality, resolution time)
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving mindset
- Reliable internet connection for remote work options
- Previous customer service experience preferred
- Must pass background check and drug screening