Job Description
We are looking for a dynamic and organized Front Desk Receptionist to join our growing team at Summit Healthcare in Albuquerque, NM. If you are a people-person who thrives in a fast-paced environment and values a supportive workplace culture, this is the perfect opportunity for you. We pride ourselves on our employee-first approach, offering competitive compensation and weekly paychecks to ensure you get paid on time, every time.
In this pivotal role, you will serve as the face of our organization, managing the flow of visitors and ensuring our administrative operations run smoothly. You will work closely with our medical staff and patients to provide top-tier service. If you have a keen eye for detail and excellent communication skills, we invite you to apply today and become part of our dedicated team.
Responsibilities
- Greet and welcome patients and visitors with a warm, professional demeanor, ensuring a positive first impression.
- Manage incoming calls and emails efficiently, routing inquiries to the appropriate departments.
- Handle patient check-in and check-out processes, verifying insurance information and collecting co-pays accurately.
- Maintain and update patient records and databases with the highest level of confidentiality and accuracy.
- Coordinate appointment schedules and send out timely reminders to reduce no-shows.
- Assist with general administrative tasks such as filing, photocopying, and inventory management.
- Resolve customer complaints and issues professionally, escalating complex matters to management when necessary.
Qualifications
- High school diploma or equivalent required; additional certification in medical reception is a plus.
- Previous experience as a receptionist, front desk assistant, or in a customer service role is preferred.
- Strong interpersonal and verbal communication skills with the ability to interact with diverse populations.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer operations.
- Ability to multitask effectively in a busy office environment while maintaining a polite and professional attitude.
- Reliable transportation and a valid ID are required.