Job Description
Join our award-winning team as the first point of contact at our luxury downtown Lubbock location! As a Front Desk Receptionist, you'll embody our commitment to exceptional guest experiences while managing daily operations with precision and warmth. We offer competitive compensation, comprehensive benefits, and growth opportunities in a dynamic hospitality environment.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and professionalism
- Handle multi-line phone systems and route inquiries appropriately
- Coordinate reservations and manage room availability systems
- Process payments and maintain accurate financial records
- Assist with guest requests and resolve issues promptly
- Collaborate with housekeeping and maintenance teams
- Perform administrative duties including filing and data entry
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or hospitality experience
- Proficiency with reservation software (e.g., Opera, RoomRanger)
- Exceptional communication and interpersonal skills
- Strong organizational and multitasking abilities
- Basic knowledge of MS Office Suite
- Ability to work flexible shifts including weekends
- Positive attitude with problem-solving mindset