Job Description
Join our award-winning team as a Front Desk Receptionist and kickstart your career with our comprehensive paid training program! At Premier Hospitality Group, we invest in talent and provide the tools you need to succeed in a dynamic hospitality environment. This full-time position offers competitive compensation, growth opportunities, and a supportive workplace culture in the heart of Miami.
As the first point of contact for our luxury resort, you'll create unforgettable guest experiences while mastering essential front desk operations. Our 4-week paid training covers everything from reservation systems to conflict resolution, ensuring you're fully prepared to excel from day one. No prior experience required – just bring your passion for service and willingness to learn!
Benefits include health insurance, paid time off, and advancement opportunities into management roles. Apply today to transform your career in Miami's vibrant hospitality scene!
Responsibilities
- Manage guest check-in/check-out procedures using resort management systems
- Handle phone inquiries and coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Resolve guest concerns with empathy and professionalism
- Coordinate daily activities including tours, reservations, and special events
- Maintain a pristine front desk environment with organized supplies and documentation
- Collaborate with management to implement guest satisfaction initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal communication and interpersonal skills
- Proficiency in Microsoft Office Suite and willingness to learn resort management systems
- Ability to multitask in fast-paced environments while maintaining composure
- Professional appearance and courteous demeanor
- Flexibility to work evenings, weekends, and holidays
- Valid Florida driver's license (if required for occasional errands)
- No experience necessary – paid training provided!