Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Lubbock Medical Center! We're seeking a polished professional to create exceptional first impressions while managing administrative operations in our fast-paced clinic environment. If you thrive in dynamic settings where customer service excellence meets operational precision, this is your opportunity to shine. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values growth.
Responsibilities
- Manage patient check-in/out processes with accuracy and empathy
- Coordinate multi-line phone system and schedule appointments efficiently
- Maintain electronic health records (EHR) with HIPAA compliance
- Process insurance verifications and collect co-payments
- Coordinate with clinical staff for seamless patient flow
- Manage office supplies inventory and vendor communications
- Resolve patient inquiries with professionalism and discretion
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years in customer service or administrative roles
- Proficiency with EHR systems (Epic/Meditech a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic medical terminology knowledge required
- Valid Texas driver's license and reliable transportation