Job Description
Join Our Team in Laredo, TX!
We are currently seeking a professional and welcoming Front Desk Receptionist to join our growing healthcare team. If you have a passion for providing exceptional customer service and possess strong organizational skills, we want to meet you. This is an excellent opportunity to make a first impression on every patient and visitor who walks through our doors.
As the face of our organization, you will manage the flow of visitors, handle inquiries with grace, and ensure our administrative operations run smoothly.
Responsibilities
- Greet and Welcome Guests: Provide a warm and professional welcome to all patients, visitors, and employees arriving at the facility.
- Phone Management: Answer incoming calls professionally, screen inquiries, and route them to the appropriate personnel or take detailed messages.
- Scheduling: Manage appointment schedules for the front desk, including confirming appointments and sending reminders to patients.
- Front Desk Operations: Maintain a clean, organized, and inviting reception area; manage the reception desk logbook and visitor sign-in sheets.
- Administrative Support: Handle incoming and outgoing mail, distribute faxes, and perform general data entry and filing as needed.
- Insurance Verification: Assist in verifying patient insurance information and collecting co-pays when applicable.
Qualifications
- Education: High school diploma or GED required; post-secondary education in Business Administration or Healthcare is a plus.
- Experience: Previous experience in a receptionist, customer service, or administrative support role is preferred.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and appointment scheduling software.
- Communication: Excellent verbal and written communication skills; ability to interact effectively with people from diverse backgrounds.
- Professionalism: Strong interpersonal skills with a polite, patient, and courteous demeanor.
- Reliability: Must be punctual, professional, and able to work well in a fast-paced team environment.