Job Description
Join our patient-centric team at Lincoln Wellness Center as a Front Desk Receptionist! We're seeking a warm, organized professional to deliver exceptional first impressions while enjoying flexible scheduling options. This role is perfect for students, parents, or anyone seeking work-life balance without sacrificing career growth. You'll manage daily operations, coordinate appointments, and support our healthcare providers in a dynamic environment where your contributions directly impact patient satisfaction.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Handle multi-line phone systems and schedule appointments using EMR software
- Maintain accurate patient records and confidentiality protocols
- Process insurance verifications and collect payments
- Coordinate with clinical teams to ensure smooth patient flow
- Assist with facility management and supply inventory
- Resolve patient inquiries promptly and professionally
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or medical reception experience
- Proficiency with scheduling software (e.g., Epic, Athenahealth)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking abilities
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends (varied shifts available)
- Basic knowledge of HIPAA regulations