Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Receptionist in the heart of Virginia Beach! We're seeking a polished professional to create exceptional first impressions for our luxury resort guests. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a stunning coastal setting. If you thrive in fast-paced environments and excel at hospitality excellence, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Operate reservation systems and maintain accurate booking records
- Answer multi-line phone calls and direct inquiries appropriately
- Coordinate concierge services and local attraction bookings
- Process payments and manage cash handling procedures
- Resolve guest concerns promptly with exceptional service standards
- Maintain pristine front desk area and lobby ambiance
Qualifications
- Minimum 2 years front desk or hospitality experience required
- Proficiency in Opera, ResAxis, or similar PMS systems
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Professional appearance and demeanor
- Ability to work flexible shifts including weekends/holidays
- Valid Virginia driver's license (for occasional errands)
- Basic knowledge of Virginia Beach tourism landscape preferred