Job Description
Join our award-winning team as the first point of contact for our prestigious Anaheim resort! We're seeking a polished Front Desk Receptionist to deliver exceptional guest experiences while managing high-volume operations. This role offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hospitality brand.
Why You'll Love Working With Us:
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on resort amenities
• Career advancement opportunities
• Vibrant Anaheim location near Disneyland
Responsibilities
- Manage check-in/check-out processes for 50+ guests daily
- Handle phone inquiries and reservations using Opera PMS system
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest inquiries with professionalism and discretion
- Assist with event setup and concierge services
- Perform nightly audit procedures
Qualifications
- 2+ years front desk or hospitality experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license and clean driving record
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Anaheim attractions and transportation
- Professional appearance and positive attitude