Job Description
Join our award-winning healthcare team as the first point of contact for patients and visitors. We're seeking a polished Front Desk Receptionist to deliver exceptional service in our modern Durham facility. This full-time role offers competitive pay, comprehensive benefits, and opportunities for professional growth in a supportive environment.
Our ideal candidate thrives in fast-paced settings, possesses strong multitasking abilities, and embodies professionalism. You'll manage high-traffic check-ins, coordinate complex scheduling, and maintain confidential patient records while ensuring a welcoming atmosphere. If you're passionate about healthcare administration and excel in client-facing roles, we encourage you to apply today.
Responsibilities
- Manage patient check-in/out processes with accuracy and efficiency
- Coordinate multi-specialty scheduling across 15+ providers
- Handle incoming calls and route inquiries to appropriate departments
- Maintain HIPAA-compliant patient records and documentation
- Process insurance verification and collect co-payments
- Coordinate office supplies inventory and equipment maintenance
- Assist with patient registration forms and data entry
- Support administrative team with ad-hoc projects as needed
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in medical/receptionist role
- Proficiency in EHR systems (e.g., Epic, Cerner)
- Exceptional verbal/written communication skills
- Advanced knowledge of MS Office Suite
- Ability to manage competing priorities in high-volume setting
- Strong attention to detail and organizational skills
- Basic understanding of medical terminology