Job Description
Join our dynamic healthcare team as a Front Desk Receptionist at Lubbock Medical Center! Be the welcoming face of our practice while providing exceptional patient experiences. This full-time role offers competitive pay, comprehensive benefits, and a supportive work environment where your professionalism directly impacts patient satisfaction. If you thrive in fast-paced settings and possess excellent communication skills, apply today to start your rewarding career in healthcare administration!
Responsibilities
- Greet patients/visitors promptly with warm, professional demeanor
- Manage appointment scheduling and check-in/out processes efficiently
- Handle incoming calls and route inquiries to appropriate departments
- Maintain accurate patient records and confidential information
- Process insurance verifications and collect co-pays
- Coordinate with clinical staff to optimize patient flow
- Prepare daily reports and maintain reception area organization
- Resolve patient concerns with empathy and solution-oriented mindset
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years front desk/reception experience in healthcare setting
- Proficiency in EMR systems (e.g., Epic, Cerner)
- Exceptional verbal/written communication skills
- Strong organizational abilities with attention to detail
- Ability to multitask in high-pressure situations
- Basic knowledge of medical terminology and billing procedures
- Professional appearance and customer-focused mindset