Job Description
Join our dynamic healthcare team as an immediate-hire Front Desk Receptionist at Metropolitan Medical Center. This pivotal role combines exceptional customer service with administrative precision in a fast-paced environment. We're seeking a polished professional to be the first point of contact for patients, visitors, and staff, ensuring seamless operations while embodying our commitment to compassionate care. Start immediately and make an impact in Buffalo's healthcare community!
Responsibilities
- Manage patient check-in/out processes with efficiency and empathy
- Answer multi-line phone system and route calls to appropriate departments
- Schedule appointments using Epic EHR software
- Maintain accurate patient records and confidentiality per HIPAA standards
- Coordinate with medical staff to ensure smooth patient flow
- Process insurance verifications and collect co-pays
- Assist with administrative tasks including filing and correspondence
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years of front desk or customer service experience
- Proficiency in Microsoft Office Suite and EHR systems
- Exceptional communication and multitasking abilities
- Strong attention to detail and organizational skills
- Ability to remain calm under pressure during peak hours
- Basic medical terminology knowledge is highly desirable
- Must pass background check and drug screening