Job Description
Are you a polished professional with a passion for exceptional customer service? Henderson Valley Medical Center is seeking a dynamic Front Desk Receptionist to join our award-winning healthcare team. As the first point of contact for patients and visitors, you'll embody our commitment to excellence while managing a fast-paced, welcoming environment. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities in a supportive setting. If you thrive in customer-facing roles and want to make a meaningful impact, apply today!
Responsibilities
- Manage patient check-in/check-out processes efficiently using EHR systems
- Answer multi-line phone systems with professionalism and route inquiries appropriately
- Coordinate appointment scheduling and maintain accurate calendars
- Handle patient registration, insurance verification, and data entry
- Assist visitors with wayfinding and provide facility information
- Maintain a clean, organized reception area with professional appearance
- Collaborate with clinical staff to ensure seamless patient flow
- Resolve patient concerns with empathy and solution-oriented communication
Qualifications
- Minimum 2 years of front desk/reception experience in healthcare or corporate setting
- Proficiency in EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite
- Exceptional verbal/written communication and interpersonal skills
- Ability to multitask in high-pressure environments with composure
- Strong attention to detail and organizational abilities
- Basic medical terminology knowledge preferred
- Flexibility to work occasional evenings/weekends as needed
- High school diploma or equivalent required; associate's degree preferred