Job Description
Join our award-winning hospitality team as a Front Desk Receptionist and become the first point of contact for our valued guests in the heart of Lincoln! We're seeking a polished, energetic professional to deliver exceptional service while maintaining a welcoming atmosphere. This role offers growth opportunities within our luxury hotel chain and includes competitive benefits, paid training, and a supportive work environment. If you thrive in fast-paced settings and excel at creating memorable experiences, apply today!
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining accuracy in guest records
- Answer multi-line phone systems and direct inquiries appropriately
- Coordinate with housekeeping, maintenance, and dining departments for guest requests
- Process payments and maintain accurate cash handling procedures
- Operate property management systems (PMS) and reservation software
- Resolve guest concerns promptly and escalate complex issues to management
- Prepare daily reports and maintain organized front desk documentation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or front desk experience required
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including weekends, evenings, and holidays