Job Description
Join Madison Customer Solutions and enjoy the perfect work-life balance with our flexible call center agent positions! We're seeking empathetic professionals to deliver exceptional customer experiences while accommodating your schedule. Our modern downtown office offers a collaborative environment with competitive pay, comprehensive training, and growth opportunities. Work mornings, afternoons, or evenings – you design your work week around your life. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, compliance)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to type 40+ WPM with accuracy
- Flexible availability including weekends/evenings
- Proficient with CRM software and MS Office