Job Description
Join Omaha Connect Solutions as a Flexible Hours Call Center Agent and transform your schedule into success! We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying work-life balance through customizable shifts. Our award-winning team thrives on innovation and growth, offering comprehensive training and advancement opportunities. If you're passionate about helping others and value flexibility, this is your perfect career match.
Why Choose Us?
- Competitive hourly pay plus performance incentives
- Free health and wellness programs
- Tuition reimbursement for professional development
- Modern downtown Omaha workspace with free parking
- Referral bonuses for exceptional talent
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce database
- Meet/exceed quality metrics and KPI targets
- Collaborate with support teams for complex issue resolution
- Proactively identify upsell opportunities for premium services
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to type 40+ WPM with 95% accuracy
- Flexible availability including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- U.S. work authorization required