Job Description
Join Fresno Connect Solutions and transform your career with our flexible schedule call center agent position! We're seeking customer-focused professionals who thrive in dynamic environments while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and a supportive culture where your contributions matter. Our Fresno-based team offers morning, evening, and weekend shifts to accommodate your lifestyle. Plus, earn performance bonuses and access to exclusive employee benefits.
Why Work With Us?
• Modern, tech-enabled workplace
• Paid training and career advancement paths
• Health benefits for part-time employees
• On-site parking and convenient location
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Typing speed of 35+ WPM with accuracy
- Proficiency with Windows OS and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Fresno facility