Job Description
Join Customer Connect Solutions as a Flexible Hours Call Center Agent and transform your schedule into success! We're seeking dynamic professionals to deliver exceptional customer support while enjoying work-life balance through customizable shift options. Our Tulsa-based team thrives on innovation and growth, offering competitive compensation, comprehensive training, and a vibrant culture where your voice matters. Whether you're a student, parent, or career-changer, our flexible hours accommodate your lifestyle while you build valuable skills in communication and problem-solving. Apply today and become part of a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in customer records
- Meet/exceed performance metrics including quality and speed targets
- Collaborate with team members to share best practices
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends