Job Description
Join our award-winning customer support team in Memphis with flexible scheduling options! We're seeking empathetic communicators to deliver exceptional service while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and a vibrant team culture in our downtown Memphis hub. Perfect for students, parents, or professionals seeking adaptable hours.
Responsibilities
- Handle inbound/outbound calls with professionalism and product knowledge
- Resolve customer inquiries through multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet performance metrics while maintaining quality standards
- Collaborate with team members to improve processes
- Adapt to flexible shift schedules including evenings/weekends
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and basic software
- Ability to work independently and as part of a team
- Reliable transportation to downtown Memphis location