Job Description
Are you looking for a rewarding career in Baltimore that offers flexibility and growth? Apex Digital Solutions is seeking motivated Entry Level Weekend Associates to join our high-performing support team. We believe in promoting from within and offer comprehensive on-the-job training for candidates eager to learn.
As a Weekend Associate, you will play a critical role in ensuring our clients have a seamless experience. We are looking for individuals who possess a positive attitude, strong work ethic, and a desire to excel in a fast-paced environment. This is an excellent opportunity for students or anyone seeking a weekend schedule.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat during weekend shifts.
- Assist with troubleshooting basic technical issues and resolving customer inquiries efficiently.
- Process incoming orders and manage customer accounts with high accuracy.
- Collaborate with the team lead to document issues and improve service protocols.
- Maintain a clean and organized workspace to ensure workflow efficiency.
- Learn and utilize internal CRM software to track customer interactions.
- Meet daily and weekly performance targets for call resolution and satisfaction.
Qualifications
- High school diploma or equivalent required.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication skills and a professional demeanor.
- Reliable transportation to and from the office.
- Willingness to learn new software and company procedures.
- Basic computer literacy is a plus but not required.
- Ability to work independently and as part of a team.