Job Description
Launch your career in hospitality with no experience required! Southern Hospitality Group is seeking enthusiastic Weekend Customer Service Specialists to join our vibrant team in Charlotte. This entry-level position offers flexible weekend shifts (Saturday-Sunday) with comprehensive training and growth opportunities. Perfect for students, career changers, or anyone seeking work-life balance. Enjoy a supportive environment where your dedication is rewarded with competitive pay and potential advancement into management roles.
Responsibilities
- Deliver exceptional guest experiences across all touchpoints
- Manage reservation systems and handle customer inquiries
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams
- Implement brand standards and service protocols
- Resolve guest concerns promptly and professionally
- Assist with weekend event setup and breakdown
Qualifications
- No prior experience necessary – we provide paid training!
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Availability to work flexible weekend shifts (Sat/Sun)
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to stand/walk for extended periods
- Valid driver's license preferred (not required)