Job Description
Join Metro Retail Solutions as an Entry-Level Weekend Customer Service Specialist and kickstart your career in a dynamic retail environment! We're seeking enthusiastic individuals to deliver exceptional weekend experiences while working flexible Saturday/Sunday shifts. Perfect for students, career-changers, or those seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive team culture. Apply today and become part of Charlotte's premier retail experience!
Responsibilities
- Deliver outstanding customer service across all touchpoints including in-person interactions, phone support, and digital channels
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Assist with inventory management, stock replenishment, and visual merchandising
- Resolve customer inquiries and escalations with professionalism and problem-solving skills
- Collaborate with weekend team to maintain store cleanliness and operational standards
- Participate in product knowledge training to effectively assist customers
- Support special weekend promotions and seasonal retail initiatives
Qualifications
- High school diploma or equivalent (current students welcome to apply)
- 0-2 years of customer service or retail experience preferred
- Strong communication skills with a friendly, approachable demeanor
- Basic math proficiency and comfort handling cash transactions
- Ability to work independently and collaboratively in fast-paced environments
- Weekend availability (Saturday/Sunday shifts, 8am-6pm)
- Reliable transportation and punctuality for scheduled shifts
- Positive attitude and willingness to learn new systems