Job Description
Join Urban Retail Group as an Entry-Level Weekend Customer Service Specialist in the vibrant heart of London! This flexible weekend position is perfect for students, career changers, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a dynamic team environment while building valuable retail experience. We're looking for enthusiastic individuals who thrive in fast-paced settings and are passionate about delivering exceptional customer service.
As part of our weekend team, you'll gain hands-on experience in retail operations, customer engagement, and sales techniques. Our commitment to your development includes ongoing training programs and clear pathways to career advancement. This role offers weekend-only shifts (Saturday/Sunday) with weekday availability for training and meetings, making it ideal for those with weekday commitments.
Responsibilities
- Deliver exceptional customer service through in-store assistance and product recommendations
- Operate POS systems and handle cash/card transactions accurately
- Process returns, exchanges, and resolve customer inquiries efficiently
- Assist with visual merchandising, stock replenishment, and inventory management
- Maintain store cleanliness and safety standards during weekend operations
- Collaborate with weekend team members to ensure seamless store operations
- Participate in weekend sales promotions and seasonal campaigns
Qualifications
- No prior experience required – full training provided
- Strong communication and interpersonal skills
- Ability to work weekends (Saturday/Sunday) and occasional weekday evenings
- Basic computer literacy and comfort with technology
- Attention to detail and problem-solving abilities
- Positive attitude and commitment to customer satisfaction
- Eligibility to work in the UK