Job Description
Join our award-winning team at OklaHome Solutions as an Entry-Level Weekend Customer Service Associate! This role is perfect for students, career-changers, or anyone seeking flexible weekend hours in Oklahoma City. You'll be the first point of contact for our valued customers, delivering exceptional service that builds lasting relationships. We provide comprehensive training, growth opportunities, and a supportive team environment. Enjoy weekends off during the week while gaining valuable experience in customer relations, problem-solving, and communication skills. Our modern downtown office offers a collaborative atmosphere with competitive pay and performance bonuses.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently by identifying root causes and implementing solutions
- Maintain accurate customer records in our CRM system while ensuring data privacy compliance
- Collaborate with cross-functional teams to address complex customer needs
- Meet performance metrics for response time, resolution rate, and customer satisfaction scores
- Participate in weekend shift rotations (Saturday/Sunday) with occasional holiday coverage
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Minimum 6 months customer service experience preferred but not required
- Strong written and verbal communication skills with clear articulation
- Proficiency in Microsoft Office Suite and ability to learn new software quickly
- Exceptional problem-solving abilities with a customer-first mindset
- Reliable transportation and punctual attendance for weekend shifts
- Positive attitude and adaptability in fast-paced environments
- Basic knowledge of social media platforms for engagement monitoring