Job Description
Are you ready to launch your career in the heart of the tech industry?
Silicon Valley Innovations is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in San Jose, CA.
We are looking for enthusiastic individuals who are eager to learn, grow, and make an impact. We provide comprehensive training and mentorship, so no prior experience is necessary—just a passion for technology and helping others.
Join us in shaping the future of digital solutions while enjoying a competitive benefits package and a clear path for career advancement.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Learn and troubleshoot our suite of cloud-based software products.
- Document customer interactions, feedback, and technical issues in our CRM system.
- Collaborate with senior engineers to identify product bugs and improve user experience.
- Stay up-to-date on product features to provide accurate, helpful support.
- Participate in weekly training sessions and knowledge base updates.
Qualifications
- No prior technical experience required—attitude is everything.
- High school diploma or equivalent (Bachelor’s degree in IT or related field is a plus).
- Familiarity with computers, operating systems, and internet navigation.
- Excellent verbal and written communication skills.
- A strong desire to learn and solve complex problems.
- Ability to work full-time hours, Monday through Friday.