Job Description
Are you searching for a rewarding career with a competitive salary and a flexible night shift schedule? Albuquerque Tech Solutions is currently hiring Entry Level Technical Support Representatives to join our growing team. We pride ourselves on being an equal opportunity employer that values potential over experience. We provide comprehensive training to help you master the technical skills needed to succeed in a fast-paced environment.
Why Join Us?
- Competitive pay starting at $18.00/hr with performance-based bonuses.
- No prior technical experience required; full training provided.
- Night shift schedule (10:00 PM – 6:00 AM) offers a great work-life balance.
- Health, dental, and vision insurance available for full-time employees.
- Modern office environment with team-building events and career growth opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat regarding technical products and services.
- Diagnose and troubleshoot basic hardware and software issues to resolve customer problems efficiently.
- Document all interactions and solutions in the company CRM system accurately.
- Escalate complex technical issues to senior technicians or engineering teams when necessary.
- Maintain a high level of professionalism and patience while assisting customers.
- Stay updated on product knowledge and technical documentation.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy with the ability to navigate multiple windows and software applications.
- Strong verbal and written communication skills with a friendly, professional tone.
- Ability to work independently during night shifts and maintain focus.
- Willingness to learn new technical concepts quickly.
- Reliable internet connection (if remote or hybrid role).