Job Description
Start your tech career tomorrow with InnovateTech Solutions! We're seeking motivated individuals for our entry-level Tech Support Specialist position. No prior experience required – we provide comprehensive paid training to launch your career in San Jose's booming tech industry. Join our collaborative team and gain hands-on experience with cutting-edge systems while earning competitive compensation.
Why Join Us?
- Start immediately with paid training
- Career advancement opportunities
- Health benefits and 401(k)
- Modern downtown office
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues and implement solutionsDocument cases accurately in CRM systems
- Collaborate with senior engineers on complex issues
- Contribute to knowledge base documentation
- Participate in weekly training sessions
- Meet performance metrics for resolution times
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows/Mac OS)
- Excellent communication and problem-solving skills
- Ability to learn technical concepts quickly
- Customer service mindset
- Must pass background check
- Reliable transportation to downtown San Jose
- Spanish language a plus