Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist in Dallas! We're urgently hiring motivated individuals with no prior experience and providing comprehensive paid training to launch your tech career. Enjoy competitive benefits, growth opportunities, and a collaborative environment where your potential is nurtured.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document technical cases in CRM systems
- Collaborate with senior engineers on complex problems
- Participate in ongoing skill development training
- Maintain accurate inventory of IT assets
- Support internal system implementations
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong problem-solving and communication skills
- Basic computer literacy (Windows OS)
- Ability to learn technical concepts quickly
- Customer service mindset and patience
- Reliable transportation to Dallas office
- Passion for technology and continuous learning
- Ability to work flexible hours including weekends