Job Description
Launch your tech career tomorrow! Nexus Solutions Inc. is seeking motivated Entry Level Tech Support Specialists to join our dynamic team in San Jose. No experience required – we provide comprehensive training for immediate hires. Enjoy competitive benefits, flexible scheduling, and a collaborative environment where your growth is our priority. Don't wait – apply today and start your professional journey!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Document cases accurately in ticketing systems with detailed resolution steps
- Collaborate with senior engineers to troubleshoot complex technical problems
- Conduct user training sessions on company software and systems
- Maintain inventory of IT assets and assist with procurement processes
- Adhere to cybersecurity protocols and data protection standards
- Participate in cross-departmental projects as assigned
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, team-oriented environment
- Willingness to learn new technologies through company training
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional equipment pickups)