Job Description
Start Your Career Tomorrow – No Experience Required!
Are you looking for a job that offers immediate start dates and room for growth? Apex Support Solutions is currently hiring Entry Level Tech Support Associates to join our dynamic team in Cleveland, Ohio. We are committed to providing top-tier technical assistance to our clients and are looking for driven individuals who are ready to learn.
Whether you are based in Philadelphia, PA, or across Ohio, our flexible opportunities allow you to build a successful career in customer service and technology.
Why Join Us?
- Immediate Hires: Begin working as soon as this week.
- Comprehensive Training: No prior technical experience is necessary; we provide full paid training.
- Growth Opportunities: Clear pathways to senior technical roles and management.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and chat.
- Diagnose and resolve basic hardware and software issues with patience and professionalism.
- Document all customer interactions and technical issues accurately in our CRM system.
- Collaborate with senior team members to learn best practices and improve service quality.
- Stay up-to-date with product knowledge and software updates through ongoing training sessions.
- Handle escalated tickets with a focus on customer satisfaction and retention.
Qualifications
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Basic computer literacy and familiarity with web browsers and operating systems.
- A reliable internet connection and a dedicated workspace (required for remote options).
- A positive attitude and a genuine desire to help people solve problems.
- High school diploma or equivalent; some college is a plus but not required.
- Ability to work full-time hours, including weekends and holidays as needed.