Job Description
Launch your career in technology with our comprehensive paid training program! No experience required – we provide everything you need to succeed. As an Entry-Level Tech Associate, you'll receive hands-on mentorship, industry certifications, and a clear path to growth. Join our dynamic team in Philadelphia and transform your passion into a professional career.
Our 12-week paid training covers cloud computing, cybersecurity fundamentals, and customer support best practices. Upon completion, you'll transition into a full-time role with competitive benefits and ongoing professional development opportunities. We're committed to building diverse talent pipelines and investing in future tech leaders.
Responsibilities
- Complete comprehensive technical training modules in cloud infrastructure and security protocols
- Provide Tier 1 technical support to enterprise clients via phone and digital channels
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior engineers on real-world projects during training phase
- Obtain industry-recognized certifications (AWS/Azure CompTIA)
- Participate in weekly skill-building workshops and team hackathons
- Maintain 95%+ customer satisfaction metrics post-training
Qualifications
- No prior technical experience required – enthusiasm to learn is essential
- High school diploma or equivalent; college students welcome to apply
- Basic computer literacy and familiarity with internet navigation
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work flexible hours including some evenings/weekends
- Valid US work authorization and ability to pass background check