Job Description
Welcome to Oakland Growth Solutions. We are a dynamic organization dedicated to providing top-tier support services to our community and clients. We are currently seeking enthusiastic, motivated individuals to join our team as Entry Level Support Associates. This is an excellent opportunity for those looking to launch their career in customer service and operations without prior experience. We provide comprehensive paid training and a clear path for professional advancement.
Why Join Us?
- Zero Experience Required: We train you from the ground up.
- Growth Opportunities: Clear career progression within the company.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of Oakland.
- Competitive Pay: $18.00 - $22.00 per hour plus performance bonuses.
If you are a hard worker with a positive attitude and a desire to learn, we want to hear from you. Apply today and take the first step towards a rewarding career.
Responsibilities
- Assist customers with inquiries via phone, email, and in-person, providing clear and professional solutions.
- Update and maintain accurate customer records in our internal database systems.
- Collaborate with the team to meet daily and weekly operational targets and KPIs.
- Perform basic data entry tasks with a focus on speed and accuracy.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
- Handle and resolve customer complaints efficiently and professionally.
- Support the administrative team with filing, scheduling, and general office operations.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer literacy and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- A reliable internet connection and a quiet workspace (if applicable for hybrid roles).
- The ability to learn new software and processes quickly.
- A positive, customer-first attitude and a willingness to work as part of a team.
- Must be authorized to work in the United States.