Job Description
Join Detroit Tech Solutions as an Entry-Level Remote Weekend Support Specialist! We're hiring motivated individuals with no prior experience to provide exceptional customer support during weekend shifts. Enjoy the flexibility of remote work while receiving comprehensive paid training to launch your career in tech support. Our inclusive culture offers growth opportunities and competitive benefits. Apply today to start your journey with a leading Detroit-based innovator!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues using our proprietary support platform
- Document cases accurately in our CRM system
- Collaborate with senior team members for complex escalations
- Complete paid certification modules during onboarding
- Adhere to SLA standards and customer satisfaction metrics
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet proficiency
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable home office setup with quiet environment
- Flexibility to work Saturdays and Sundays (12-hour shifts)
- Customer service mindset and problem-solving aptitude
- Must pass background check and drug screening