Job Description
Join Nexus Solutions Group as an Entry Level Remote Customer Support Specialist! We're urgently hiring motivated individuals in Denver with no prior experience to launch their careers in tech support. This fully remote position offers comprehensive training, career growth opportunities, and a collaborative culture. Perfect for recent graduates or career changers seeking stability and professional development.
Enjoy competitive benefits including health insurance, 401(k) matching, and flexible scheduling. Our Denver-based team is expanding rapidly, and we're looking for passionate team players ready to make an immediate impact.
Responsibilities
- Provide exceptional customer support via phone, email, and chat for SaaS clients
- Document cases accurately in CRM systems and maintain detailed records
- Troubleshoot technical issues using remote desktop tools and knowledge bases
- Collaborate with senior team members to resolve complex escalations
- Participate in ongoing training programs to enhance technical skills
- Contribute to process improvements and support documentation updates
- Meet daily performance metrics including response time and resolution rates
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Proficient with basic computer applications and internet navigation
- Ability to learn technical concepts quickly and adapt to new tools
- Self-motivated with excellent problem-solving aptitude
- Reliable home office setup with high-speed internet
- Authorization to work in the United States